SCHEDULE AT-A-GLANCE

Monday March 14th

9:00-4:30   Full-Day Tutorial
Usability for the Web: The Latest Methods and Guidelines in Web Design
Tom Brinck, Diamond Bullet Design, Inc.


Tuesday March 15th

8:00 AM   Registration opens, Continental Breakfast

9:00-9:15   Welcome and Introductions
Dave Mitropoulos-Rundus, Compuware Corporation

9:15-10:30   Keynote: Experience Design Unplugged
Peter Morville, President, Semantic Studios

10:45-NOON

  How Field Research Improves Web Usability
Stephanie Rosenbaum and Laurie Kantner, Tec-Ed, Inc.

NOON-1:00

  Lunch

1:00-2:00

  Driving Web Development through User Success Metrics
Tom Brinck, President, Diamond Bullet Design, Inc.

2:00-3:00

  Avoiding Navigational Pitfalls: Designing for the Five Fundamental Web Navigation Questions
Jason Withrow, Internet Professional Department, Washtenaw Community College

3:15-4:15

  Practicing Multi-Channel Information Architecture: Creating the Satisfying Retail Experience
Jean-Paul Carmichael and Dana Hawes-Davis, Fry, Inc.

4:15-5:30



  The State of Web Site Usability: A Panel Debate
Tom Brinck, Diamond Bullet Design, Inc.
Christopher Farnum, ProQuest
Jean-Paul Carmichael, Fry, Inc.
Dave Mitropoulos-Rundus, Compuware Corp.
Stephanie Rosenbaum, Tec-Ed, Inc.
Jason Withrow, Washtenaw Community College

5:30-6:30


  Reception and Networking
Continue the panel debate, meet the speakers, get a book signed.

6:30-8:00 PM   Today's Internet Solutions, Customer Wants & Needs, and "Appropriate" Internet Solutions for the Future
Dave Mitropoulos-Rundus, Compuware


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