Photo of Tom Brinck

Tom Brinck is co-author of "Usability for the Web: Designing Websites That Work" and co-founder of Diamond Bullet Design (diamondbullet.com).
Diamond Bullet is a www.joom.com and usability firm that applies customer research and design processes to create simple and useful interactive products in the fields of government, banking, retail, and healthcare. Tom is an adjunct lecturer at the University of Michigan's School of Information, where he teaches user interface design.


Photo of Chris Farnum

Chris Farnum is an Information Architect & Usability Design Product Manager at ProQuest. He is part of an interdisciplinary team that designs and manages the schmerzlindernde salbe - Onfy ProQuest search platform for databases such as ABI/Inform Global. He has been an information architect for seven years, working with Argus Associates (a pioneering consultancy in the field) and Compuware on a diverse array Internet sites and intranet projects. He is committed to incorporating user research and testing into the design process. Chris has also worked as a professional librarian and holds a Masters in Information and Library Studies from the University of Michigan.

Jean-Paul Carmichael is a Sr. Information Architect in the User Experience Group at Fry. Since September 2003, Jean-Paul has helped Fry clients develop their site architecture and understand their user’s online experience and needs in order to create Web sites and user interfaces that work well for their intended audiences. He has accomplished this by leading information architecture and usability testing initiatives with clients such as Gevalia, Godiva Chocolatier, Graco, Barbecues.com, AbsoluteHome.com, Brylane, Prevention.com, and Carpet One.

Prior to Fry, Jean-Paul served as a Sr. Information Architect at Organic Inc. Jean-Paul holds a Master’s Degree from New York University (Master of Professional Studies-ITP Tisch) and a Bachelor’s of Music and Education (BMusEd Syd. Conservatorium) from the University of Sydney.

Photo of Dana Hawes-Davis

Dana Hawes-Davis is the Associate Director of User Experience at Fry. She has provided strategy recommendations, requirement definition, information architecture, and usability testing on projects such as T.J. Maxx/HomeGoods, Kmart, Whirlpool, Neiman Marcus, Maidenform, The National Basketball Association (NBA), National Association of Home Builders, University of Michigan Business School Executive Education Center, Hickory Farms, Volkswagen of America, Audi of America, Waterford, Precisia, and Coach.

Prior to joining Fry, Dana worked at Borders.com and taught English in Austria through the Fulbright Program.

She holds a Master’s degree in History from Wayne State University along with teaching certification from the University of Michigan's Master's of Arts with Certification Program. She also holds Bachelor’s of Arts degrees in International Studies and German.

Photo of Laurie Kantner


Laurie Kantner is a senior usability researcher for Tec-Ed, overseeing and conducting a wide range of client projects using both field and laboratory methods. Her recent research includes work for Ford Motor Company, the NIH, McGraw-Hill, Yahoo!, and eBay. Laurie has served on the Board of Directors of the Usability Professionals’ Association. Her publications include UPA papers on "Field Research in Commercial Product Development" (2003) and "Balancing Rigor, Adaptation, and Mentoring: Field Study at Customer Sites to Initiate a Corporate Usability Program" (2004).


Photo of Dave Mitropoulus-Rundus

Dave Mitropoulos-Rundus has designed user interfaces for hand-helds and kiosks and web sites and production machines, and has conducted evaluations in the lab, on the web, in the field, and in the homes of consumers. Dave currently leads the Compuware's corporate usability group to standardize user interfaces, improve usability, and achieve Section 508 compliance across Compuware's products. Dave previously held usability consulting, sales, and management positions in servicing Compuware's external clients. He focused on dramatically improving usability and conversion rates on Business-to-Consumer websites and on achieving usable and useful IT software.

Prior to Compuware, Dave was a human factors engineer for Eastman Kodak where he participated in the conception and design of consumer and business products.

Dave has a Masters degree in Human Factors Psychology from Rensselaer Polytechnic Institute.

Dave has written papers and given presentations, tutorials, and consultations on usability, web site design, product design, and home product testing. He is a chapter author of, "Design by People for People: Essays in Usability".

Dave is a member of HFES, ACM SIG-CHI, on the UPA Board of Directors, and is an officer of the Michigan UPA and Detroit's UXNet.

Photo of Peter Morville

Peter Morville is widely recognized as a founding father of the information architecture field. He coauthored the best-selling book, Information Architecture for the World Wide Web, and has more than a decade of experience consulting with leading organizations, including AT&T, IBM, Microsoft, the National Cancer Institute, Vanguard, and Yahoo!. Peter is president of Semantic Studios, vice president of user experience for Q LTD, and co-founder of the Asilomar Institute for Information Architecture. His work has been featured in numerous publications, including Business Week, The Economist, Fortune, and The Wall Street Journal. Peter's new book, entitled Ambient Findability will be published by O'Reilly Media in 2005.


Photo of Stephanie Rosenbaum

Stephanie Rosenbaum is founder and president of Tec-Ed, Inc., a 15-person firm specializing in user research and information architecture. Headquartered in Ann Arbor, Michigan, Tec-Ed maintains offices in California, Wisconsin, and New York. Stephanie’s many publications include a chapter on "Making User Research Usable" in Software Design and Usability (Copenhagen Business School, 2000). With Chauncey Wilson, she contributed a chapter on "Categories of ROI and their Practical Implications" to the second edition of Cost-Justifying Usability (Bias & Mayhew, in press).


Photo of Jason Withrow

Jason Withrow is Department Chair of the Internet Professional department at Washtenaw Community College. His background includes Master's degrees in both Psychology and Information. He teaches a wide variety of web design classes, including classes on user experience, web coding, project management, and professional practices.

Prior to entering the teaching field, Jason worked in industry as an information architect at a web design firm in Ann Arbor, Michigan. In his spare time he works as a freelance information architect and web designer.

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